Refund Policy

Last updated: 9 November 2026.

AutoReelo ("we", "us") offers a free trial so you can try everything before you pay.

Subscriptions and prepaid plans. Payments are not refundable once a billing period has started, except where the law of your country requires a refund. You keep full access until the end of the period you paid for.

Charged by mistake? If you were charged twice, charged after cancelling, or charged for something you didn't order, write to us within 14 days and we'll refund the wrong charge.

Service problems. If AutoReelo was unavailable for a long time or couldn't make your videos because of a fault on our side, tell us and we'll make it right with extra time or a partial refund.

How to ask. Email [email protected] from the address on your account, with the date and amount of the payment. We reply within 3 working days. Refunds go back to the original payment method (card or mobile money) and can take 5–10 working days to show.